HayleysChairman's Awards
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Award Categories

Four paths to recognition

💡Innovation⚙️Quality & Lean Management⭐Service Excellence🌿Environment, Social and Governance

Scoring — 100 pts total per submission

Every entry is scored on 60 common points (below) plus 40 category-specific points shown in each category section.

15 pts
Results & value creation
Results and value created for the business and stakeholders to date.
15 pts
Excellence of outputs (KPIs)
Quality and strength of the measured outputs.
10 pts
Inspiring & effective leadership and Hayleys values
Demonstration of leadership and role-modelling of Hayleys values.
15 pts
Going beyond business as usual
How clearly the project exceeds BAU expectations.
5 pts
Replicability across Hayleys
How other Hayleys companies can adapt and learn from this project.
💡
INN · 40 pts category-specific

Innovation

Challenge the norm. Change what's possible.

For projects or ideas that reimagine how we work, serve, or deliver value. Whether through new products, improved processes, or disruptive business models, we honour those who challenge norms and drive measurable impact.

Entries may include:

  • Ground-breaking product or service innovation
  • Technology adoption or adaptation in novel ways
  • Reinvention of customer or employee journeys
  • New business models that expand or shift value delivery

Applicable to innovations that benefit internal teams, external customers, or broader stakeholder ecosystems.

Category-specific scoring criteria — 40 pts

10pts
Concept
Method and development of the concept — discovery, collaboration, iteration, prototyping.
10pts
Value
Evidence the offering is different, with distinct game-changing advantages.
10pts
Delivery
Stakeholder engagement, expert evaluation, and how the offering was delivered.
10pts
Impact
Immediate and longer-term impact; potential as a growth platform or inspiration.
+ Common criteria (all categories)60 pts
Total100 pts
⚙️
QLM · 40 pts category-specific

Quality & Lean Management

Discipline. Precision. Relentless improvement.

Recognises initiatives that drive significant improvements in quality, cost-efficiency, or business agility. From lean systems and digital tools to reengineered processes, this award celebrates disciplined execution.

Examples include:

  • Process optimisation and waste reduction
  • Digitalisation (e.g. ERP, automation, analytics)
  • Measurable improvements in service delivery, time, or accuracy

Category-specific scoring criteria — 40 pts

10pts
Visionary Leadership & Strategic Planning
Leadership guiding the initiative; strategic planning and fact-based decision-making.
5pts
Customer Orientation
How customer requirements and expectations were determined.
10pts
Process Approach & Continuous Improvement
Design, management, and improvement of key processes; application of DMAIC.
5pts
Workforce Involvement
Enabling the workforce to develop and work at full potential.
10pts
Value Creation & Consistent Results
Cost savings, productivity improvements, and consistent financial & non-financial results.
+ Common criteria (all categories)60 pts
Total100 pts
⭐
SVE · 40 pts category-specific

Service Excellence

Exceed every expectation. Every time.

Celebrates those who elevate the customer experience, whether internal or external, by anticipating needs, delivering with excellence, and exceeding expectations.

Successful entries will demonstrate:

  • Service innovations or turnaround initiatives
  • Insights-driven customer solutions
  • Strong connection between experience and brand loyalty

Category-specific scoring criteria — 40 pts

10pts
Culture of Service Excellence
Belief that customer satisfaction is crucial; team respected for solving customer issues.
20pts
Consistency, Quality & Anticipation
Consistent, high-quality delivery; understanding the market and anticipating superior service.
10pts
Impact on Business Performance
Business results from the service improvement; continuous review and improvement.
+ Common criteria (all categories)60 pts
Total100 pts
🌿
ESG · 40 pts category-specific

Environment, Social and Governance

Lead responsibly. Leave a legacy.

This award will recognise the team or individual that best demonstrated ESG-related leadership, commitment to action and significant impact in line with the Hayleys Lifecode / contribution to key SDG-linked issues. Recognises impactful contributions to environmental sustainability, community development, or governance excellence.

Examples include:

  • Carbon footprint reduction or circularity
  • Social inclusion, education, or community resilience
  • Governance innovation or ethics programmes

There would be scope for recognition and a positive impact on the Hayleys brand.

Category-specific scoring criteria — 40 pts

5pts
Project Planning & Stakeholder Needs
Accounting for stakeholder needs (shared value creation) and commitment required to implement.
10pts
Innovation & Creativity
Uniqueness of the initiative.
20pts
Evidence of Significant Impact
Impact aligned to Hayleys Lifecode, national policies, and SDG linkages.
5pts
Best Practices Learned & Shared
Best practices identified, shared, and inspiring others.
+ Common criteria (all categories)60 pts
Total100 pts

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